Privacy Policy

This Privacy Policy describes how Car Aesthetics (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from caraesthetics.ae (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from various sources, as detailed below. The information we collect and use varies depending on how you interact with us.

In addition to the uses below, we may use your information to communicate with you, provide or improve the Services, comply with legal obligations, enforce our terms of service, and protect or defend our Services, rights, and the rights of our users or others.

What Personal Information We Collect

Information We Collect Directly from You:

  • Contact details: name, address, phone number, and email.

  • Order information: name, billing/shipping address, payment confirmation, email, and phone number.

  • Account information: username, password, security questions.

  • Customer support information: details you choose to include in communications with us.

You may choose not to provide certain information, but this may prevent you from using some features.

Information We Collect About Your Usage:

We automatically collect information about your interactions with the Services ("Usage Data") using cookies, pixels, and similar technologies ("Cookies"). Usage Data may include device information, browser details, IP address, network information, and your interactions with the Site.

Information We Obtain from Third Parties:

We may receive information about you from third parties, including:

  • Vendors and service providers, such as Shopify.

  • Payment processors who collect billing information to fulfill your orders.

  • Marketing and analytics partners using technologies like pixels, web beacons, and cookies.

Any third-party information will be treated in accordance with this Privacy Policy. See also the section on Third Party Websites and Links.

How We Use Your Personal Information

  • Providing Products and Services: To process orders, payments, manage your account, arrange shipping, facilitate returns, and related tasks.

  • Marketing and Advertising: To send marketing communications and display targeted ads.

  • Security and Fraud Prevention: To detect and respond to fraudulent, illegal, or malicious activity.

  • Communication and Service Improvement: To provide customer support and enhance our Services.

Cookies

We use Cookies on our Site to power and improve our Services, remember your preferences, and run analytics (in our legitimate interest to administer and optimize the Services). We may also allow third parties to use Cookies for advertising and analytics purposes.

Most browsers accept Cookies by default, but you can set your browser to block them. Blocking Cookies may affect your experience and disable certain features.

For details on Shopify-related Cookies, visit Shopify's Cookie Policy.

How We Disclose Personal Information

We may disclose your information:

  • To vendors and third parties performing services on our behalf (e.g., payment processing, data analytics, shipping).

  • To business and marketing partners.

  • When you consent, e.g., using social login or requesting products.

  • Within our corporate group.

  • During business transactions (e.g., mergers), or to comply with legal obligations, enforce terms, and protect our rights and users.

Categories of Information We Disclose:

Category Recipients
Identifiers (contact, account info) Vendors, marketing partners, affiliates
Commercial information (order, shopping info) Vendors, marketing partners, affiliates
Usage data (network activity, geolocation) Vendors, marketing partners, affiliates

We do not use or disclose sensitive personal information without your consent or to infer characteristics about you.

Third Party Websites and Links

Our Site may link to websites operated by third parties. We are not responsible for their privacy or security practices. Please review their policies before sharing information. Our inclusion of a link does not imply endorsement of that site or its operators.

Children’s Data

The Services are not intended for children, and we do not knowingly collect data from anyone under 16. If you believe your child has provided us with personal information, please contact us to request deletion.

Security and Retention

We use reasonable measures to protect your data but cannot guarantee perfect security. Avoid sending sensitive information over insecure channels.

We retain your data as long as needed for our business purposes, including maintaining your account, providing Services, complying with laws, and resolving disputes.

Your Rights

Depending on where you live, you may have the following rights:

  • Access / Know: Request details on the personal information we hold.

  • Delete: Request deletion of your personal information.

  • Correct: Request correction of inaccurate information.

  • Portability: Receive a copy of your data and request its transfer.

  • Restrict Processing: Ask us to limit processing of your information.

  • Withdraw Consent: Withdraw consent where applicable.

  • Appeal: Appeal our response if we decline your request.

  • Communication Preferences: Opt out of marketing communications.

To exercise these rights, contact us using the details below. We may verify your identity before processing your request. You may designate an authorized agent to act on your behalf.

We will not discriminate against you for exercising your rights.

Complaints

If you have concerns about our data practices, contact us below. You may also lodge a complaint with your local data protection authority.